Contact Information

For questions about our toys, outdoor products, household essentials, orders, shipping, or after-sales support, please contact us using the details below.

When contacting us about an existing order, include your order number and a brief description of your request. For damaged or incorrect items, please also include clear photos to help us review the issue.

Email: service@qulken.com
Phone: +1 9294511308

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

Response Time:
We aim to respond within 24–48 business hours. Requests received outside customer service hours will be reviewed on the next business day.

You can also visit our FAQ page for answers to common shopping questions. For return, exchange, or refund requests, please review our Return & Refund Policy and contact us before sending any items back.

Legal Information

Operated by:
Guangzhou Medao Technology Co., Ltd.

Business License Entity:
Guangzhou Medao Technology Co., Ltd.

Registered Address:
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China

Website:
https://qulken.com/