Return & Refund Policy
1. Return Eligibility
You may request a return within 30 days of receiving your order, subject to the conditions below.
To qualify for a change-of-mind return:
- The item must be unused, unworn, and in the condition in which it arrived.
- The item must include its original packaging.
- An order number, receipt, or other proof of purchase is required.
These conditions do not restrict applicable rights concerning damaged, defective, or incorrectly supplied products.
2. Non-Returnable Items
The following items are excluded from change-of-mind returns:
- Gift cards.
- Personalized or custom-made products.
- Final-sale or clearance products clearly identified as non-returnable before purchase.
- Other products clearly marked as non-returnable before purchase.
These exclusions do not remove any applicable rights to a remedy for defective, damaged, or incorrect items.
3. How to Request a Return
To start a return request, contact:
Email:
service@qulken.com
Please include:
- Your order number.
- The item you wish to return.
- Your reason for requesting a return.
- Clear photographs if the item is damaged, defective, or incorrect.
Please contact us before sending anything back. Once your return is approved, we will provide the return address and instructions.
Return Shipping Address:
The return address will be provided with your return authorization. Please do not send returns to our registered business address unless we specifically instruct you to do so.
4. Return Shipping Costs
- For change-of-mind returns, customers are responsible for return shipping costs.
- If the return is required because we supplied a damaged, defective, or incorrect item, we will cover the necessary return shipping costs and provide instructions.
- Original shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.
- We recommend a tracked shipping service and keeping your shipping receipt until the return is resolved.
5. Refunds
After receiving and inspecting your return, we will notify you whether your refund has been approved.
Approved refunds will be processed within 5–10 business days and issued to the original payment method.
Your bank or payment provider may require additional time to display the refund in your account. If you have not received it after the processing period, please contact us for assistance.
6. Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.
Include your order number and clear photographs of the item and, where relevant, its packaging and shipping label. We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
The seven-day reporting request does not limit your applicable consumer rights.
7. Contact Information
For questions about returns or refunds, please contact:
Email:
service@qulken.com
Phone:
+1 9294511308
Operated by:
Guangzhou Medao Technology Co., Ltd.
Business License Entity:
Guangzhou Medao Technology Co., Ltd.
Registered Address:
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China