Privacy Policy

1. Overview

This Privacy Policy explains how personal information is collected, used, and shared when you visit qulken.com, place an order, or contact us.

Operated by:
Guangzhou Medao Technology Co., Ltd.

Business License Entity:
Guangzhou Medao Technology Co., Ltd.

Registered Address:
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China

2. Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order information: Products ordered, order amounts, payment status, transaction references, and return or refund requests.
Customer support information: Messages, photographs, and other details you submit when requesting assistance.
Device and usage information: IP address, browser type, device information, pages viewed, and interactions with our website.
Cookie and advertising information: Identifiers and browsing or purchase events collected through cookies, pixels, or similar technologies, where these tools are enabled and permitted by your privacy choices.

3. How We Use Your Information

We use personal information as needed to:

Accept payments, process orders, and arrange delivery.
Send order confirmations, shipping updates, and service communications.
Respond to questions and handle returns or refunds.
Maintain and improve our website and shopping experience.
Detect suspicious transactions and protect against fraud.
Measure advertising performance and, where enabled and permitted, personalize advertising.
Meet applicable recordkeeping and other legal obligations.

Where consent is required for a particular activity, we will request it. You may withdraw that consent through the available controls or by contacting us.

4. Payments and Store Platform

Our store uses Shopify to support online shopping and order management. Information submitted during checkout is processed by Shopify and the payment providers used for your transaction.

Payment card details are handled through the relevant payment services. Please do not send full card numbers, security codes, or account passwords to our customer support team.

5. How Information Is Shared

We may disclose relevant personal information to:

Shopify and providers supporting our store’s hosting and operation.
Payment providers processing transactions.
Shipping and logistics providers delivering orders.
Providers supporting customer service, security, or website analytics.
Advertising and measurement partners, where their services are enabled and subject to applicable consent and privacy choices.
Authorities or other parties where disclosure is legally required or necessary to address fraud, disputes, or security incidents.

We do not sell customer information for money. However, disclosures associated with certain advertising technologies may qualify as a “sale,” “sharing,” or targeted advertising under applicable privacy laws. Your available choices are described below.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

Maintain shopping carts and checkout functions.
Remember preferences.
Understand website traffic and performance.
Measure advertising results.
Support personalized advertising where enabled and permitted.

You can manage cookies through your browser settings and, where available, our website’s privacy controls. Blocking essential cookies may affect shopping or checkout functionality.

Where required, optional analytics and advertising technologies are subject to your consent.

7. AppLovin Advertising Services

If we use AppLovin advertising or measurement services, information about website visits and shopping activity may be shared with AppLovin through pixels, APIs, or similar integrations, subject to the tools enabled and applicable privacy choices.

Depending on the integration, this may include device and browser information, IP address, product views, cart activity, purchase events, and customer identifiers where configured and permitted. These services may support advertising measurement, optimization, and personalization.

For information about AppLovin’s data practices and available privacy choices, please review the AppLovin Privacy Policy:
https://legal.applovin.com/privacy/

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information, subject to applicable exceptions.
Request a copy of your information in a portable format.
Withdraw consent where processing relies on consent.
Object to or restrict certain processing.
Opt out of qualifying sales, sharing, or targeted advertising.
Appeal a decision concerning a privacy request, where applicable.

To submit a request, email service@qulken.com. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before responding.

Where required by applicable law, we will treat a recognized Global Privacy Control signal as an opt-out request for the browser and device sending it.

If you receive marketing emails from us, you can unsubscribe using the instructions in those messages. Essential order and service communications may still be sent.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, and dispute resolution.

Retention periods depend on the type of information and applicable requirements. Some records may need to be retained after a deletion request to meet legal obligations.

10. International Processing

Our operator is located in China. Shopify and other service providers may process information in additional countries.

Where personal information is transferred internationally, we will use safeguards required by applicable law.

11. Information Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed completely secure.

12. Children’s Privacy

Our store is intended for a general audience and is not directed at children. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our services, data practices, or applicable requirements. Updated versions will be published on this page, with additional notice where required.

14. Contact Us

For privacy questions or requests, please contact:

Email:
service@qulken.com

Phone:
+1 9294511308