Shipping & Delivery
1. Shipping Overview
Qulken arranges delivery to supported destinations through available logistics providers. This policy explains our order processing times, estimated transit times, shipping charges, tracking, and assistance with delivery issues.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment verification.
Processing may take longer during weekends, public holidays, or periods of high order volume.
Once your order is dispatched, tracking details will be sent to the email address provided at checkout.
3. Estimated Shipping Time
Standard delivery is estimated at 12–15 business days after shipment. This transit estimate is separate from the order processing time.
Actual delivery times depend on the destination, carrier service, customs clearance, and local delivery conditions. Remote locations may take longer. Delivery estimates are not guaranteed arrival dates.
4. Shipping Fees
Any applicable shipping charges will be shown at checkout before you complete payment.
Charges may vary according to the delivery address, selected shipping service, package weight, and available delivery options.
5. Shipping Destinations
Shipping availability depends on the destination and the delivery services available when you place your order. Supported destinations and shipping options are displayed at checkout.
If checkout does not accept your delivery address, please contact us to check availability before placing an order.
6. Order Tracking
After dispatch, we will email your tracking number to the address used for your order. You can check shipment progress through the relevant carrier’s tracking service.
Tracking updates may take some time to appear after the carrier receives the package. If you have not received shipping confirmation after the usual processing period, please contact us with your order number.
7. Customs, Taxes and Import Duties
International shipments may be subject to customs duties, import taxes, or handling fees imposed by the destination country or region.
Unless these charges are included or otherwise specified at checkout, they are the customer’s responsibility. Customs inspections and import procedures may extend delivery times.
8. Incorrect Shipping Address
Please check that your delivery address is complete and accurate before submitting your order.
If you notice an error, contact us as soon as possible, preferably within 48 hours of purchase. We will try to amend the address before dispatch. Orders may ship within this period, so a request made within 48 hours does not guarantee that an address change is possible.
9. Lost, Missing or Damaged Packages
If your shipment appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us with your order number and tracking details.
For damaged deliveries, please report the issue within 7 days of receipt where possible and include clear photographs of the product, packaging, and shipping label. Keep the packaging while the issue is being reviewed.
We will review the information and contact the carrier where appropriate to help determine the next steps. This reporting request does not limit any applicable consumer rights or rights under our Return / Refund Policy.
10. Delivery Delays
Weather, public holidays, customs inspections, carrier disruptions, and address issues can affect delivery schedules.
If your order has exceeded the estimated delivery period, please contact us. We will help investigate its status and discuss the available resolution based on the circumstances.
11. Contact Us
For shipping, tracking, or delivery inquiries, please provide your order number when contacting us.
Email:
service@qulken.com
Phone:
+1 9294511308
Operated by:
Guangzhou Medao Technology Co., Ltd.
Business License Entity:
Guangzhou Medao Technology Co., Ltd.
Registered Address:
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China