Terms of Service

1. Introduction

Welcome to Qulken. These Terms of Service govern your use of qulken.com and purchases made through our store. Please review them before placing an order.

Operated by:
Guangzhou Medao Technology Co., Ltd.

Business License Entity:
Guangzhou Medao Technology Co., Ltd.

Registered Address:
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China

2. General Terms

You agree to use this website in accordance with these terms and applicable laws.

To place an order, you must have reached the legal age of majority in your jurisdiction and have the legal capacity to enter into a purchase agreement.

If you do not agree to these terms, please do not place an order or use our services.

3. Product Information

We make reasonable efforts to keep product descriptions, images, prices, and availability accurate.

Product appearance may differ slightly due to screen settings, lighting, or manufacturing variations. These differences do not excuse supplying an item that materially differs from its description.

We may update listings, adjust prices, or discontinue products. Changes do not retrospectively alter an accepted order without your agreement, except where permitted by applicable law.

4. Orders and Payments

Please review your selected products, options, quantities, delivery address, and total charges before completing payment.

An order confirmation acknowledges receipt of your order. If we cannot fulfill it because of stock availability, a payment issue, a material listing error, or suspected fraud, we will contact you.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled items and any associated charges that are refundable.

Payments are handled through the payment providers available at checkout. Please do not send full payment card details or security codes to customer support.

5. Shipping and Delivery

Available destinations, shipping options, and applicable delivery charges are displayed at checkout.

Orders are generally processed within 1–3 business days after payment verification. Standard transit time is estimated at 12–15 business days after shipment, separate from processing time.

Delivery estimates may be affected by customs clearance, weather, public holidays, carrier disruptions, or local delivery conditions.

Tracking details will be sent to the email address provided with your order after dispatch. Please consult our Shipping & Delivery Policy for further information.

If your order is significantly delayed or appears missing, contact us so we can investigate and discuss an appropriate resolution.

6. Customs, Duties and Taxes

International orders may incur customs duties, import taxes, or handling charges imposed by the destination country or region.

Unless included in the checkout total or otherwise stated at checkout, these charges are the customer’s responsibility.

Customs procedures may affect delivery times. This does not limit any applicable rights concerning delivery or order fulfillment.

7. Returns and Refunds

Our Return & Refund Policy explains return eligibility, exclusions, shipping responsibilities, and refund processing.

You may request an eligible return within 30 days of receiving your order. Change-of-mind returns must meet the conditions stated in that policy.

Please contact us before returning an item. We will provide the authorized return address and instructions; our registered business address should not be used for returns unless we specifically instruct you to do so.

Approved refunds are processed within 5–10 business days to the original payment method. Your payment provider may require additional time to display the funds.

Conditions for change-of-mind returns do not restrict applicable rights concerning damaged, defective, or incorrectly supplied products.

8. Customer Responsibilities

You are responsible for providing accurate contact, delivery, and order information.

If you notice an error after placing an order, contact us promptly. Changes may not be possible once an order has been dispatched.

You must not use this website for fraud, unlawful activity, unauthorized access, distribution of malicious software, or interference with other users or website operations.

9. Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you interact with our store.

Where separate consent is required for optional data processing, that consent will be requested separately. Acceptance of these terms does not replace such consent.

10. Website Availability and Liability

We make reasonable efforts to maintain website access, but interruptions may occur because of maintenance, technical faults, or events beyond our reasonable control.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website use.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes mandatory consumer guarantees, remedies, or other statutory rights.

11. Governing Law and Disputes

These terms are subject to applicable law, including mandatory consumer protection rules that apply to your purchase.

If a dispute arises, please contact us first so we can attempt to resolve it through discussion. This does not prevent you from pursuing any complaint, remedy, or court proceedings available under applicable law.

Nothing in these terms requires you to bring a claim in a jurisdiction that would deprive you of mandatory consumer protections.

12. Changes to These Terms

We may revise these terms by publishing an updated version on this page.

The version applicable when you place your order will govern that purchase, unless a change is required by law or otherwise agreed with you. Updated terms apply to future use and purchases.

13. Contact Us

For questions about these terms or an order, please contact:

Email:
service@qulken.com

Phone:
+1 9294511308